The protection of your personal data is very important to us. Therefore we process your data exclusively on the basis of the legal regulations (DSGVO, TKG 2003). In this privacy policy we inform you about the most important aspects of data processing within our website.

When you visit our website, your IP address, beginning and end of session will be recorded for the duration of this session. This is technically conditioned and thus represents a legitimate interest within the meaning of Article 6 (1) (f) GDPR. Unless otherwise provided below, we do not process this data further.


If you contact us by means within a form on the website or by e-mail, your data will be stored to process the request and in case of follow-up questions. We will not share this information without your consent.

Data storage

We point out that for the purpose of easier shopping and subsequent contract processing by the web shop operator in the context of cookies, the IP data of the connection owner are stored, as well as the name, address and credit card number of the buyer.

In addition, for the purpose of the contract, the following data is also saved: E-mail address, telephone number. The data provided by you are required to fulfill the contract or to carry out pre-contractual measures. Without this data we can not conclude the contract with you. A transfer of data to third parties does not take place, with the exception of the transmission of the credit card data to the processing bank / payment service provider for the purpose of debiting the purchase price, to the transport company / shipping company commissioned by us to deliver the goods and to our tax advisor to fulfill our tax obligations.

After termination of the shopping process, the data stored with us will be deleted. In the case of a contract, all data from the contractual relationship are stored until the expiry of the tax retention period (7 years). The data name, address, purchased goods and date of purchase are also stored until the end of product liability (10 years). The data processing takes place on the basis of the legal regulations of § 96 Abs. 3 TKG as well as of Art. 6 Abs. 1 lit a (Consent) and / or lit b (necessary for fulfillment of the contract) of the GDPR.

Data Security

During order processing, your personal data is encrypted via 128 bit SSL v3, RSA with 1024 Bit. Credit card data is not stored but directly collected and processed from our payment services provider PAYONE GmbH & Co. KG.

We employ technical and organisational measures in order to safeguard our website and other systems against loss, destruction, access, changes or the distribution of your data by unauthorised persons. The access to your customer account is possible only after input of your personal password. We ask you to handle your login data with care and close the browser window after you are finished with the communication, especially when using the computer together with others.


Our website uses so-called cookies. These are small text files that are stored on your device using the browser. We use cookies to make our offer user-friendly. Some cookies remain stored on your device until you delete them. They allow us to recognize your browser on your next visit. If you do agree with cookies, you can change your browser settings that you will get informed about cookies. In this way you can deactivate the cookies The deactivation of cookies may limit the functionality of our website.

Use of Google Analytics

We use Google Analytics to analyze website usage. The resulting data is used to optimize our website and advertising. Google Analytics is a web analytics service operated and provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, United States). Google processes the website usage data on our behalf and is contractually committed to taking steps to ensure the confidentiality of the processed data. The data is transmitted to a Google server in the USA. Google complies with the data protection provisions of the EU-US Privacy Shield Agreement. Google Analytics stores cookies in your web browser for a period of two years since your last visit. These cookies contain a randomly generated user ID that will allow you to be recognized during future website visits.

Facebook Custom Audiences

We use the remarketing function “Custom Audiences from your Website” from Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA („Facebook“). We have included the so-called “Facebook-Pixel” on our website for this purpose. When you visit our website, the Facebook-Pixel creates a connection between your browser and the Facebook server and sets a cookie. Thus, Facebook receives the information that our website has been visited by your IP address. In case that you are a member of Facebook, Facebook can connect this information – unless you have disabled the function in the privacy settings of your Facebook profile – with your Facebook profile and use it for targeted ads through Facebook Ads. Detailed information about the collection and use of your data through Facebook and your rights and possibilities in regards to this can be found in the data protection information from Facebook at the URL

Youtube Video Plugins

We implement Videos from Youtube in our website. This content is provided by Google LLC (“provider”). YouTube is a service from Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA („Google“).

The extended data protection is activated for all YouTube videos that are integrated on our website. This means that no information about you is collected and saved by YouTube unless you play the video. The integration of videos serves to protect our, within the framework of balancing interests predominant, legitimate interests in optimally marketing our offers according to art. 6 par. 1 p. 1 lit. f GDPR. Purpose and scope of the data collected and the further processing and use by the provider as well as your rights concerning this matter. More information of Google can be found here:


You are able to subscribe to our newsletter via our website. For this, we need your e-mail address and your declaration that you agree to receive the newsletter.

Once you have signed up for the newsletter, we will send you a confirmation email with a link to confirm your registration.

You can cancel the subscription to the newsletter at any time. Please send us your cancellation to the following e-mail address: We will immediately delete your data in connection with the newsletter dispatch. This revocation shall not affect the legality of the processing effected on the basis of the consent until the revocation.

Data collection

Identity data: First and last name, date of birth, e-mail address, gender, profile picture, social media identification and information forwarded to us via your Facebook account, as well as the fingerprint of your device. We use this information to verify your identity.

Contact details: Your phone number, delivery and billing address, email address, messenger ID, social media handle, other communication channels you used to request more information from us. We use this information to contact you for various reasons, depending on the purpose.

Location information: Your place of residence, the place you’re logging in from [IP address] and / or GPS location or other location data (such as Wi-Fi or Bluetooth) or the Crossbox Lap Timing website that you visited and that could give us a hint about your location.

Purchase information: Payment service provider, duration of your Crossbox subscription, price, currency, VAT (based on country-specific information). We use payment service providers to process payments. Even if we do not save credit card information ourselves, we store a payment number that the respective service provider assigns (eg Apple, Google, PayPal) and which can be assigned to you. We use this information to process your payments.

Community Information: Information about friends in the Crossbox app, such as photos, feedback, leaderboards, and registration details.

Social Media Information: Information we receive through your interaction with us on various social media such as Facebook or Instagram, including any social media information that is publicly available, such as your social media handles, social media interactions and public postings, your „likes“ and other responses, your social media contacts, your photos that have been posted or that you send to us by mentioning us or using our „social media“ posts via „Handles“ or “ Hashtags „. We receive this information from social networks (eg, Facebook, Instagram, etc.), either directly or through third party agencies with whom we have agreements.

Device Information: Information about your device or browser that gives us an idea of ​​your search behavior or device usage. Your device information is collected through our app and your browser information through our cookies, tags, and pixels. These are often needed for network security. This information includes, for example: IP address, date and time of the visit, how long you stayed on our website, the amount of data transferred, the referrer URL (if you came to our website through another website or ad), the pages visited on our website, your browser type (including the language and version of the browser software) and add-ons, device IDs and functions, device type, versions and operating system.


You have the right for information, correction, deletion, restriction, data portability, revocation and objection regarding your stored data. If you believe that the processing of your data violates data protection law or your privacy claims have otherwise been violated in any way, you can complain to us at or the Data Protection Authority.

Change of privacy policy

We reserve the right to change our privacy policy in compliance with the currently applicable data protection laws.

You can reach us under the following contact details:
Parkstraße 22
8280 Fürstenfeld

Last updated: July 2020